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arvato Finance in Kraków

Work in the finance department at the worldwide leader in innovation!

All jobs displayed her are with Majorel (formerly Arvato CRM Solutions). Majorel was formed on 19th February 2019 and combines the global customer services business of Arvato and the Saham Group. Visit Majorel’s website [www.majorel.com] to find out more about the company.  Soon we reveal a new website of Majorel Polska.

If you...                                                                                                    


… have experience in financial services and you wish to develop further your skills working in a team of well qualified professionals, you possess the knowledge in the field of finances and the work characteristics at one of our Departments suits you, join our team.

… wish to begin your carrier  in financial services, you have at least one year of work experience (not necessarily connected with finances) - don’t hesitate! Gather necessary knowledge and experience, learn about Customer Service processes and contribute to company’s good reputation. Apply!

…speak foreign languages, you’re interested in financial services and you wish to establish relations supporting Customers from all over the world. Let’s work with excellent professionals from all over the world – send your application!

… are manager with few years of experience, you speak English fluently, Your professional carrier is closely related to financial services and Customer Service or shared services centre, you wish to manage a team of specialists from all over the world, join us!

People are the most important for us!

Our greatest value are people who work for us. We know how important it is to work in the atmosphere of tolerance. In our team we follow the simple principle that if you do good, then good things will come back to you. You won’t get bored with us – apart from challenges at work and constant development in financial Customer Service, you will find also place for rest and entertainment.



You can also watch this video here: bit.ly/arvato_krakow

What do we have for you?

  •          attractive remuneration and package of fringe benefits (fitness cards, medical care, health insurance)
  •          international work environment
  •          attractive, modern location, fully equipped kitchens and chill-out rooms
  •          team building events, contests and special actions


arvato Finance – what do we do?

arvato Finance is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of arvato AG.  Bertelsmann is an internationally renowned media group with businesses in 58 countries worldwide, employing over 100,000 people in more than 500 companies.


arvato Finance is a leader in global Finance BPO services. We began operations in Dublin in 1996 to support multinational clients entering the European market. We have since grown into a full global Finance BPO service provider, with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore, Germany and Poland to support compliance with today’s standards and offer best shore locations to customers.



Collections - Collection team in general deals with all terms customers, meaning they collect money for invoices with payments dates according to agreed credit terms. Collection department supports languages: English, German, French, Spanish, Portuguese, Russian, Hebrew, Turkish, Polish, and Italian.

Credit - The primary goal of this department is to determine how much credit should be extended to a company, thereby limiting the risk of bad debt write – off should the customer be unable or willing to pay.

EPS - Responsible for development of efficient electronic billing and payment processes and systems. EPS is divided into 4 teams: Payment Support & Disputes; Payables; Finance Operations, FinOps ; Bank Booking

Cash OpsAll activities of Cash Ops teams are based on the EFT payments or cheques mainly for flex term, enterprise and terms invoices. 

Integration - The primary function of the team is managing change in operational processes based on Client’s requests.

ACE - The Alignment and Customer Experience (ACE) team has been created as Billing and Collection support. The primary function of this group is to guarantee an accurate resolution and a proper routing of client’s queries. 


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