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Collections Analyst with German
added: 23.02.2018      work place: Krakow
Job Description
  • Ledger Management - managing a ledger and collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer

  • Areas of focus - cash collections, debt management, cash allocation
  • Month end SLA’s & KPI’s – achieving and exceeding these on a monthly basis including:
    • Cash Collected
    • Aging/Debt management
    • Timeliness of cash application
  • Ensure compliance with collections policies and procedures
  • Developing and managing customer payment plans
  • Customer queries - Calls/emails
  • Relationship Management - developing and maintaining proactive working relationships with the Client & Sales teams
  • Proactive Customer relationship building, continually seeking ways to improve customer satisfaction, communication & query resolution

  • Fluent English and German.

  • Good overall business knowledge, appreciation & understanding of business processes.
  • Operations experience, preferably in collections or customer service is desirable.
  • Keen eye for details.
  • Focused and target driven.
  • Drive for quality.
  • Proven problem solver.
  • Flexible, can-do attitude.
  • Excellent communication skills - both verbal and written.
  • Must be highly competent in Microsoft Office. Excel required to at least medium level.

  • Unique office environment with great food, drinks and game rooms.

  • Work for one of the most recognizable online Search Engine in multicultural office.
  • Full time employment contract, bonuses, various benefits such as free medical care, life insurance, sport allowance, multicafeteria system and other.
  • Positive, energetic, innovative and proactive culture.

Additional informations

Please add the following clause to your application: I hereby give my consent for the personal data included in my job application to be processed for the purposes of recruitment by Bertelsmann Media Sp. z o.o. with the seat in Warsaw, Arvato services branch, Al. Piastow 30, 71-064 Szczecin, as outlined in the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002 of the Republic of Poland, item 1182 with further amendments.

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