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Senior Collections Specialist with English
added: 23.02.2018      work place: Krakow
Job Description
  • Manage a customer ledger by collecting accounts receivable balances, on-time and in-full, from invoiced customers.

  • Perform the above by developing and maintaining strong personal relationships with Customer or Partner AP contacts and Google sales representatives. Proactively build customer relationships, continually seeking ways to improve customer satisfaction and communication.
  • Engage with customers (on a daily/weekly/monthly basis as determined by the urgency of the account delinquency status and customer payment history) via a combination of email, phone calls and video teleconferences.
  • Engage with senior stakeholders at Google and keep Sales account managers up-to-date with regards to customer’s standing with Collections. Effectively and professionally manage Sales reactions to potential suspensions and order holds.
  • Determine validity of customer disputes relating to invoicing and cash applications. Quickly and accurately route valid disputes to appropriate supporting towers. Follow-up on resolution timelines and impacts to customer account status.

  • Bachelor Degree.

  • Minimum 3 years operational experience within a large multinational organization.
  • Must be competent in Microsoft Office (All Products).
  • Good overall business knowledge, appreciation & understanding of business processes.
  • Fluent English.

  • Unique office environment with great food, drinks and game rooms.

  • Work for one of the most recognizable online Search Engine in multicultural office.
  • Full time employment contract, bonuses, various benefits such as free medical care, life insurance, sport allowance, multicafeteria system and other.
  • Positive, energetic, innovative and proactive culture.

Additional informations

Please add the following clause to your application: I hereby give my consent for the personal data included in my job application to be processed for the purposes of recruitment by Bertelsmann Media Sp. z o.o. with the seat in Warsaw, Arvato services branch, Al. Piastow 30, 71-064 Szczecin, as outlined in the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002 of the Republic of Poland, item 1182 with further amendments.

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