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Senior Collections Analyst with French
added: 23.02.2018      work place: Krakow
Job Description
  • Ledger Management - managing a  ledger and collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.

  • Areas of focus - cash collections, debt management, cash allocation.
  • Month end SLA’s & KPI’s – achieving and exceeding these on a monthly basis including:

o    Cash Collected.
o    Aging/Debt management.
o    Timeliness of cash application.

  • Ensure compliance with collections policies and procedures.

  • Developing and managing customer payment plans.

  • Customer queries - Calls/emails.

  • Relationship Management - developing and maintaining proactive working relationships with the Client & Sales teams.

  • Proactive Customer relationship building, continually seeking ways to improve customer satisfaction, communication & query resolution.

  • At least 2 years of operations experience, preferably in collections.

  • Fluent English and French.
  • Good overall business knowledge, appreciation & understanding of business processes.
  • Customer Service Experience.
  •  Keen eye for details.
  • Focused and target driven.
  • Drive for quality.
  • Proven problem solver.
  • Flexible, can-do attitude.
  • Excellent communication skills - both verbal and written.
  • Must be highly competent in Microsoft Office. Excel required to at least medium level.

 Core Organizational Competencies:

  • Creativity and Innovation.

  • Commercial and Business Acumen.

  • Integrity, Values and Ethics.

  • Customer Focus.

  • Team Work.

Results Orientation:

  • Organising and Planning.

  • Decision Making

  • Problem Solving.

  • Unique office environment with great food, drinks and game rooms

  • Work for one of the most recognizable online Search Engine in multicultural office
  • Full time employment contract, great salary and benefits
  • Positive, energetic, innovative and proactive culture

Additional informations

Please add the following clause to your application: I hereby give my consent for the personal data included in my job application to be processed for the purposes of recruitment by Bertelsmann Media Sp. z o.o. with the seat in Warsaw, Arvato services branch, Al. Piastow 30, 71-064 Szczecin, as outlined in the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002 of the Republic of Poland, item 1182 with further amendments.

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